Swimming Lessons

How do I register for swimming lessons?

Swimming registration can be done online or in-person at the Nick Smith Centre. We strongly encourage you to register online as the high demand for lessons often leads to a quick sell out. When you register online, you have a greater chance at getting the course you are looking for.

Regardless if you register online or at the Nick Smith Centre, you need an account. 

Online registration can be completed by following this link.

Payment must be completed to register. Visa Debit, Credit cards, or account credit can be used to complete payment (you can add an account credit to your account in person at the Nick Smith Centre). You can pay with debit, credit, cash or account credit at the Nick Smith Centre. 

Private lessons are offered on a limited basis and are specifically reserved for residents with disabilities. Due to high demand, all private lessons for fall 2024 are fully booked, and there is currently a lengthy waitlist.

We encourage you to return on Monday, December 9, 2024, at 9:00am to apply for winter 2025 private lessons by completing the online registration form, which will be available below.

Requests for private lessons will be processed on a first-come, first-served basis according to the following priority:

1. Residents with disabilities
2. Non-residents with disabilities
3. Residents without disabilities
4. Non-residents without disabilities

 Private Lessons Form Coming Here Monday, December 9 at 9:00am 

1. Create your online account before registration day.
2. Ensure you know your log in credentials and have accessed your account prior to registration day. Should you try to log in too many times you may have your account locked. If you need assistance, please contact the Nick Smith Centre.
3. Know what level, date, and time you would like to register for. Lesson information and schedules are posted in advance of registration day here. Find your course and become familiar with navigating the online system.
4. Ensure your credit card is on file or you have money pre-loaded on your account. You can pre-load money onto your account in person at the Nick Smith Centre using cash, credit or debit.
5. Be sure the mailing address on your account matches the mailing address on your billing information. 
6. If your preferred lesson is sold out, please join the waitlist.
7. If you are being charged the non-resident rate but believe you should be charged the resident rate, it is best to complete payment anyway and contact the Nick Smith Centre immediately regarding a refund in the difference. Removing the lesson from your cart will open the space up to the next person, resulting in you losing your spot. 

Please note that the Nick Smith Centre is very busy on registration days. Phone lines may be busy, and we will do our best to return your calls in a timely fashion. 

1. Prior to entering the pool, all swimmers are required to shower with soap and water.
2. Kindly bring clean indoor flip flops to wear on the pool deck, as outdoor shoes are not permitted.
3. Once your child's lesson has commenced, we kindly ask that you exit the pool deck area and remain within earshot.
4. Children under the age of 2 or those who are not yet potty trained must wear swim diapers while in the pool.
5. It is strongly advised that children wait approximately 30 minutes to an hour after consuming a meal before engaging in swimming activities. This practice allows for proper digestion and mitigates the risk of discomfort, vomiting, and pool closures due to water ingestion.
6. Parents are expected to be present on the pool deck five minutes prior to the conclusion of their child's lesson during weeks 5 and 9. This ensures timely receipt of verbal and/or written feedback from the child's instructor.
7. Children may be moved up or down lessons at the discretion of the aquatics staff based on their performance relative to level requirements.
8. Any comments, concerns, or recommendations regarding your child’s lesson should be promptly communicated to the instructor before or after the class. If the instructor has another lesson immediately following, please bring it to the attention of the shift lead.
9. Children must attend a minimum of 6 lessons to be eligible to successfully complete their level. Instructors will take attendance and do not need to be notified of absences.
10. Mobile phones and photo taking devices are strictly prohibited on the pool deck, within the change rooms, and from being visible through the pool windows.

Our upcoming courses are listed below.

Aquatics Refund Policy

• Insufficient Registrations: In the event of insufficient registrations leading to class or program cancellation, a full refund will be issued.
• Instructor Availability: Cancelled classes or programs due to instructor illness will be rescheduled at another time during the session. If rescheduling is not possible, a full refund for the missed portion will be issued.
• Facility Operational Issues: Cancelled classes or programs due to facility operational issues will be rescheduled at another time during the season. If rescheduling is not possible, a full refund for the missed portion will be issued.

Voluntary Withdrawal:

• Withdrawal more than 14 days prior to the start of the registered program: Full Refund.
• Withdrawal less than 14 days of the start of the registered program: Refund less a 20% administration fee.
• Withdrawal after the commencement of the program: Pro-rated credit less a 20% administration fee.
• Withdrawal after the second class: Pro-rated refund less a 20% administration fee will be issued for cancellations due to medical reasons accompanied by a doctor's note.

Exceptions:

• No refunds for Advanced Courses, Private Lessons, or Punch Cards.
• No refunds for days missed due to participant illness or other reasons.
• No refunds for unforeseen circumstances such as but not limited to inclement weather.

Key or Legend:

• Aquatic Programs: This includes Swim Lessons, Aqua Fitness, and Greyfish.
• Advanced Courses: This includes Bronze Star, Bronze Medallion, Bronze Cross, National Lifeguard, Standard First Aid, Lifesaving Swim Instructor, Lifesaving Instructor, Scuba Diving or other specialized programs or courses offered by the Town of Arnprior.